Delivery & Returns Policy

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Delivery Information
All orders are processed and shipped as quickly as possible. In instances where our stock is fully allocated we may ship direct from the manufacturers to you. If for any reason the product or promotion you've ordered is no longer available, or there's been a price change, we will notify you within 5 days and offer a full refund, the option to pay the difference or choose an alternative. Order acceptance takes place upon despatch of your products.

When do I need to order by?

Monday - Thursday
The cut-off time for next day orders placed over the phone or online is 3.00pm. If you are ordering online then select "Next Working Day" during the checkout process.

Fri - Sunday
If you place an order after 3:00pm on Friday or over the weekend, your order will be processed on Monday (Excluded Bank Holidays) subject to the stock being available.

Saturday Delivery
If you are ordering before 3.00pm Friday then Saturday Delivery is available (additional charges apply)

In all cases 'Next Day' delivery is subject to cleared funds and stock availability. Next Day Deliveries apply to UK Mainland Addresses only, and are not available for larger items requiring a two-man delivery. Next day delivery is also available to Belfas. Orders to all other areas typically take 2-7 working days.

Deliveries can take place from 8am till 6pm, and Next Day delivery excludes weekends and bank Holidays. The majority of orders can be tracked online however for some couriers we are unable to offer you tracking details. If this is the case and your delivery has not arrived by 6pm on the due delivery date, please contact us.

All items should be inspected upon delivery and damaged goods should be refused. If you notice damage after goods are delivered you must be report this to us within 48 hours of delivery.

We use Royal Mail and Initial City-Link as our preferred couriers.

After-Sales Service
We operate a fair and open after-sales service. We firmly believe that setting out our terms clearly rather than burying them in small print is what customers should be able to expect of any business. Everything you need to know about our policy is outlined here.

Over 99% of our orders are handled perfectly - goods are delivered on time and work without fault. However from time to time things do go wrong. Parcels can get misrouted by the couriers, traffic can prevent deliveries arriving on time, manufacturer's specifications can be inaccurate and items can develop a fault. The real test of an online retailer is not just the availability of good value products, but how well they deal with after sales problems. We aim to offer a service most other online retailers fail to deliver on: Product availability, value, reliable delivery and a clear and fair after-sales service.

Returns
We will provide a full refund (excluding delivery charges) if the product you have selected is found to be unsuitable within 7 working days following delivery, providing the product is returned in it's original box, in 'as new' and unmarked condition complete with all packaging, accessories and any software supplied must be un-opened and unregistered. Any Special Order item may be subject to a restocking fee.

All new products are sold with the benefit of a minimum 12-month manufacturers guarantee (excluding software and some consumables). Most manufacturers we partner with offer our customers a free of charge collect and repair warranty, where this is not the case we will endeavour to assist you via our own in-house technicians, through our customer service team, or by utilising our extensive network of trading partners. Wherever possible we will respond to your individual circumstances.

You will be given a returns number, which must be written on the outside of the box or packaging before return. We advise you to keep the box and packaging from the original delivery, which will give your faulty item suitable protection, should you need to return it. If you have not retained the initial packaging then please make sure you have used sufficient packaging material to protect your faulty item before returning.

We recommend returning your faulty irem via Royal Mail through your local post office, it is essential that the goods are sent via signed for delivery and we recommend that you insure the goods, as loss or damage during return shipping is the responsibility of the customer.

Wherever possible we will respond to your individual circumstances, please contact our customers services team by e-mailing customer services .

You will be given a returns number, which must be written on the outside of the box or packaging before return. We advise you to keep the box and packaging from the original delivery, which will give your faulty item suitable protection, should you need to return it. If you have not retained the initial packaging then please make sure you have used sufficient packaging material to protect your faulty item before returning.

We recommend returning your faulty irem via Royal Mail through your local post office, it is essential that the goods are sent via signed for delivery and we recommend that you insure the goods, as loss or damage during return shipping is the responsibility of the customer.